Privacy Policy

Remarkly ("we," "our," or "us") operates the Remarkly platform, an AI-powered reputation and review management service for local businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By using Remarkly, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the service.

Account & Identity Information

• Email address (used for authentication and communications)
• Business name, type, and contact details you provide during onboarding
• Google Business Profile information if you connect your Google account (business name, address, location ID)
• Payment information processed by Stripe (we never store raw card numbers)

Business & Review Data

• Google reviews fetched from your connected Google Business Profile or Places API
• AI-generated response drafts created for those reviews
• Customer contact information (name, phone number) you import for SMS campaigns
• SMS review request history and delivery status

Technical Data

• Log data including IP address, browser type, pages visited, and timestamps
• Cookies and similar tracking technologies (see Section 7)
• Usage analytics to improve the service

• Providing and operating the Remarkly service, including syncing and displaying your Google reviews
• Generating AI-assisted review response drafts via OpenAI
• Posting approved responses to Google Reviews on your behalf when you use the direct-posting feature
• Sending SMS review requests to your customers via Twilio
• Processing subscription payments through Stripe
• Sending transactional emails (account confirmations, billing receipts, weekly review summaries)
• Improving and personalizing the service
• Complying with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We rely on the following third-party providers to operate Remarkly:

Your data is stored in Supabase (PostgreSQL), hosted on AWS infrastructure. We use row-level security (RLS) policies to ensure each user can only access their own data. All data is transmitted over HTTPS/TLS.

Google OAuth tokens (used for posting responses) are stored encrypted at rest. We implement token refresh mechanisms and never log raw access tokens.

While we take reasonable measures to protect your data, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

We retain your account data for as long as your account is active. If you cancel your subscription, your data is retained for 90 days before deletion to allow for account recovery. After 90 days, your business data, reviews, and customer records are permanently deleted.

Billing records and transaction history may be retained longer as required by applicable law and our payment processor obligations.

We use the following types of cookies:

• Authentication cookies: Supabase session tokens required to keep you logged in
• Preference cookies: Store your in-app settings
• Analytics cookies: Anonymous usage data to improve the product

You can disable cookies in your browser settings, but this may prevent you from logging in.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your account and associated data
• Portability: Request an export of your data in a machine-readable format
• Objection: Object to certain processing of your data

To exercise any of these rights, email us at remarklysupport@gmail.com. We will respond within 30 days.

If you are located in the European Economic Area, our legal basis for processing your data is: (a) contract performance, to provide the service you subscribed to; (b) legitimate interest, to improve our product and prevent fraud; and (c) consent, for marketing communications you opt into.

You have the right to lodge a complaint with your local data protection authority.

California residents have the right to know what personal information we collect, to request deletion of that information, to opt out of the sale of personal information (we do not sell personal information), and to not be discriminated against for exercising these rights.

Remarkly is not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice in the application at least 14 days before the change takes effect. Continued use of the service after the effective date constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy, please contact us: