Terms of Service

By accessing or using Remarkly ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, do not access or use the Service. These Terms constitute a legally binding agreement between you and Remarkly.

We may update these Terms at any time. Continued use of the Service after changes constitutes your acceptance of the new Terms. We will provide notice of material changes at least 14 days in advance.

Remarkly is an AI-powered reputation and review management platform for local businesses. The Service includes:

• Aggregation and display of Google Business Profile reviews
• AI-generated review response drafts (powered by OpenAI)
• Direct posting of responses to Google Reviews via your connected Google account
• SMS-based review request campaigns sent to your customers via Twilio
• Analytics and reporting on your review performance

You must create an account to use the Service. You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
• Ensuring the accuracy of information you provide, including your business name, address, and contact details
• Promptly notifying us of any unauthorized use of your account

You must be at least 18 years old and have the authority to bind your business to these Terms. One account per business is permitted unless otherwise agreed in writing.

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Post fake, misleading, or defamatory review responses
• Send unsolicited SMS messages to individuals who have not consented to receive them
• Harass, abuse, or harm any person
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use automated means to scrape, crawl, or extract data from the Service beyond normal use
• Interfere with the integrity or performance of the Service
• Violate Google's Terms of Service, including review policies
• Impersonate another person or business

We reserve the right to suspend or terminate accounts that violate this policy without prior notice or refund.

IMPORTANT: You are solely responsible for any content posted to Google Reviews or other platforms using the Service.

Remarkly provides AI-generated response drafts as a starting point. These drafts are created by artificial intelligence and may contain errors, inaccuracies, or content that does not reflect your actual business policies or experiences.

You must review, edit, and approve all AI-generated content before posting it publicly. By using the "Post to Google" or "Copy Response" features, you represent that you have reviewed the content and take full responsibility for it. Remarkly accepts no liability for AI-generated content posted by users.

By connecting your Google account, you authorize Remarkly to access your Google Business Profile data and post review responses on your behalf. You may revoke this authorization at any time from the Settings page or directly from your Google account security settings.

Your use of Google services through Remarkly is also subject to Google's Terms of Service and Policies. Remarkly is not affiliated with or endorsed by Google.

The Service, including its software, design, trademarks, and content created by Remarkly, are owned by Remarkly and protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our express written permission.

You retain ownership of your business data, customer information, and content you submit to the Service. By using the Service, you grant Remarkly a limited license to process and store that data solely to provide the Service to you.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.

We do not guarantee that AI-generated responses will be accurate, appropriate, or effective for your business. Review quality depends on the information provided and the inherent limitations of AI technology.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REMARKLY AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, ARISING FROM YOUR USE OF THE SERVICE.

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID TO REMARKLY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

You agree to indemnify and hold harmless Remarkly and its affiliates from any claims, damages, losses, liabilities, costs, and expenses (including attorneys' fees) arising from: (a) your use of the Service; (b) content you post through the Service; (c) your violation of these Terms; or (d) your violation of any third party's rights.

We may suspend or terminate your access to the Service at any time for violation of these Terms, non-payment, or for any other reason with reasonable notice. You may terminate your account at any time by canceling your subscription and deleting your account from Settings.

Upon termination, your right to use the Service ceases. We will delete your data in accordance with our Privacy Policy.

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Delaware.

For questions about these Terms, contact us at: